Purchase procedure and reservations

In the purchase process and always before it is completed, the User will be provided with all the information relating to the full final price, including taxes, including, where applicable, the amount of any increases or discounts applicable to the offer and any additional costs charged to the User, and the User will be responsible for providing their details correctly, including their personal details and the bank details required by the system.

All reservations made on our website are recorded and therefore automatically filed in our system.

In addition, the system automatically sends the client’s information about their reservation together with their locator number and all the indications on how to pay and send the documentation of their activity to the client’s email. A contact telephone number is also always indicated to answer any questions or queries.

Enjoy WaterSports SL provides a fast, online booking method, that is secure and available 24/7. Reservations will be made through the site www.enjoy-watersports.com. Given the diversity of activities, they may require different payment methods or different days in advance to be able to make the reservation according to demand and occupation in said activity.

The data entered by the User will be truthful and their own, especially those related to the means of payment.

 

Exceptionally, in the event that it is not possible to reserve the requested day online, Enjoy WaterSports SL will be available to Clients through info@enjoy-watersports.com who will be in charge of solving it or providing other alternatives of their interest. Likewise, in the event that it is not possible to make the reservation online, you can contact the number 650 429 888 through which an attempt will be made to make the reservation by phone.

Amending the reservation

There will not be no extra cost for Clients to modify the date of their reservation for a different one through reliable means, as long as it is at least 24 hours before the date of their reservation and there are places available. To modify, you can contact the provider of the Enjoy WaterSports SL activity at the following email address :info@enjoy-watersports.com.

The activity is affected by weather conditions (rain, state of alert, state of the sea and rescue guidelines,…) as well as social circumstances (demonstrations, strikes, holidays,…) beyond our control, Enjoy WaterSports S.L. may slightly modify the content of the reservations when, due to this type of unforeseeable circumstances, the activities and timetables cannot be carried out in the same way as stated in the online reservation offer. In this case, the providers will try to provide the service in the best possible way, substituting the services that cannot be enjoyed by others with a similar objective and cost.

Canceling the reservation

The cancellation of the reservation of the different activities offered will be subject to this policy and general terms and the particular conditions that may be established at the time of payment. In general, Enjoy WaterSports SL allows cancellation at no cost to the Client:

    • Up to 14 days before carrying out the contracted activity, the Client may cancel, the amount paid will be fully refunded as a reservation guarantee. On the other hand, and in accordance with the provisions of article 103 of Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16, as the exercise of the same is excluded in these cases as it involves the provision of a service whose execution is understood to be initiated by administrative, logistical and material issues.
    • If it is canceled during the last 72 hours, the cancellation will imply a penalty that will be detailed in the offer, it will be 50%.
    • In any case, canceling within the last 24 hours will not give the right to any refund of the amount paid and 100% of the amount will be charged for the activity.
    • For group reservations of more than 4 people, the cancellation of the reservation will be free as long as it is made at least 14 days in advance of the date of the activity. However, if the cancellation is within 72 hours of the reservation date, it will mean the loss of 50% of the amount paid per reservation. And if they do not show up for the activity or it is canceled in the last 24 hours, 100% of the price per activity will be charged.
    • Withdrawal: you can withdraw from the contract within 14 days of its conclusion. This withdrawal is free and does not carry a penalty, and must be communicated as quickly as possible.
    • Refund: the refund will be effective within 7 calendar days.

If any activity has a particular cancellation policy, this will be reflected in the offer, during the reservation process and in the receipt, voucher or coupon of the reservation.

Enjoy WaterSports S.L, may cancel the booking at any time due to unforeseen circumstances and always will the safety of the users as a priority, automatically refunding the amount paid without the user being able to claim any other additional amount (taxi, travel to the pick-up point or the point where the activity takes place). In these cases, Enjoy WaterSports SL will notify the User as quickly as possible through the means of contact indicated in their reservation. It is the User’s responsibility to be reachable through the means provided..

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